Privacy Policy

Overview

Ono Kai Investments LLC ("we," "us," or "our") operates Callback, including the Callback apps on any supported device (such as iPhone, iPad, and Mac) and the playcallback.com website. This policy applies wherever you play and explains what information we collect, how we use it, and the choices you have.

Information we collect

Information on your device. You do not need an account to play. Your progress, preferences, and favorites are stored on your device. If iCloud is turned on, your streak is also kept in your own iCloud account so it carries over to a new device. We do not receive this information.

Usage and diagnostic information. Like most apps and websites, we collect limited information about how Callback is used, such as which puzzles are played and completed, along with device, browser, and approximate location information derived from a network address. We also collect crash and error reports. This information is not linked to your name or contact details.

Invite codes. When the app requests or redeems an invite code, it sends us a random identifier. It can sync through iCloud so you can keep your code after reinstalling. We store each invite code with a one-way hash of the identifier and the time the code was created. For each redemption, we store the code used, a one-way hash of the recipient’s identifier, and the time they redeemed it. We use these records to award Rain Checks and prevent duplicate redemptions. We don’t access your contacts or collect the names or contact details of people you share your code with.

Information you send us. If you rate a puzzle, report a problem, or email us, we receive what you send, including your email address if you write to us.

Purchases. Tips are processed by Apple. We receive confirmation of a purchase but not your payment details.

How we use information

We use this information to run Callback, deliver daily puzzles, fix problems, understand which features are used, improve the game, and respond to you.

Service providers

We work with providers that process information on our behalf, including Apple (App Store, iCloud, Game Center, and notifications), PostHog (product analytics), Sentry (error reporting), and our hosting providers. Movie and cast information and artwork come from The Movie Database (TMDB). This product uses the TMDB API but is not endorsed or certified by TMDB. Each provider handles information under its own privacy terms.

What we don’t do

Callback has no ads. We do not sell personal information, share it for advertising, or track you across other companies’ apps and websites.

Retention

We keep information only as long as we need it for the purposes above, and then delete or anonymize it.

Your choices

You can turn off notifications, iCloud, and Game Center in your device settings. Deleting the app removes the data stored on your device. You can ask us to access or delete information we hold about you by emailing us.

Children

Callback is a general-audience game and is not directed to children under 13. If you believe a child has sent us personal information, contact us and we will delete it.

Changes and contact

We may update this policy from time to time. The effective date above shows the latest version. Questions and requests can be sent to help@playcallback.com.